Shipping policy
Shipping Details
At Silkwax.store, we strive to deliver your orders as quickly and reliably as possible. Please read the following information about our shipping policies.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping (Australia) | 5–10 business days |
| Express Shipping (Australia) | 2–4 business days |
| International Standard | 10–21 business days |
| International Express | 5–10 business days |
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free standard shipping on orders over a certain amount — please check the checkout page for current thresholds.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
International Shipping
We ship to most countries worldwide. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@Silkwax.store. We will work with the carrier to resolve the issue as quickly as possible.
Incorrect Address
Please ensure your shipping address is correct before placing your order. Silkwax.store is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@Silkwax.store.
For any other shipping inquiries, please don't hesitate to reach out to us at support@Silkwax.store.